Eligibility for Refunds
Refunds will be processed for services that have not been rendered or initiated within 30 days of purchase. This includes any prepaid services or subscriptions that have not yet commenced.
Refund & Cancellation Policy
At Infinite Digital Works LLC (IDW LLC), we strive to provide the highest level of service to our clients. However, we understand that there may be situations where you need to request a refund or cancel a service. Please read our refund and cancellation policy carefully to understand your rights and obligations.
Refund Policy
Request Process
Refund requests must be made in writing via email to support@idwllc.com with a detailed explanation of the reason for the request. Please include your order number and contact information.
Approval Process
Our team will review your request within 7 business days. If approved, refunds will be issued to the original method of payment within 14 business days of approval. You will receive a confirmation email once the refund has been processed.
Non-refundable Services
Services that have been completed or are in progress are non-refundable. This includes any custom work, consultations, and services where significant progress has been made.
Partial Refunds
In some cases, partial refunds may be granted for services that have been partially completed. The amount will be determined based on the work completed up to the point of the refund request.
Cancellation Policy
Service Cancellation
Clients may cancel services at any time by providing written notice via email to support@idwllc.com. Please include your order number and contact details in the cancellation request.
Full Refund Eligibility
Cancellations made within 7 days of the service start date will receive a full refund. This applies to both one-time services and recurring subscriptions.
Partial Refund Eligibility
Cancellations made after 7 days but before the service is initiated will receive a partial refund, minus any administrative fees. The amount of the partial refund will depend on the specific service and the time elapsed since the purchase.
Non-refundable Cancellations
Services that have already commenced are non-refundable but may be subject to a prorated charge based on the services rendered up to the cancellation date. This ensures fair compensation for the work completed.
Subscription Services
For subscription-based services, cancellations will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of the subscription.
For further assistance, please contact our customer service team at support@idwllc.com or call us at (123) 456-7890. We are here to help you with any questions or concerns you may have regarding our refund and cancellation policy. Your satisfaction is our priority, and we are committed to providing exceptional support throughout your experience with Infinite Digital Works LLC.